Maybe you received and item and it's half size smaller or half size bigger than what you need. Maybe you changed your mind or the product is not up to your expectations. It doesn't matter. We want you to be 100% satisfied with your purchase.
The first thing you need to do is send the product back to us. Please ship all returns back to our warehouse at:
553 N Pacific Coast Highway, Suite B-284
Redondo Beach, CA 90277
Make sure to get a tracking number for your return shipment. We are not responsible for lost return shipments.
As soon as your items arrive to our warehouse we will start processing your exchange or refund, according to your instructions. Shipping back to you for the first exchange will be done free of charge.
In case of refund, please allow 2 to 3 weeks for it to be processed. We try to offer the best prices for the highest quality products. For this reason we are forced to charge a 10% re-stocking fee in all refunds. Also, all shipping charges are not refundable.
Some of our products that are made to order, such as belts sizes smaller than 32, bracket belts, fur felt hats and special jackets can not be refunded. If you have doubts about the product you want to order please call us at 1-424-254-3110.
- Please return all items in their original packaging.
- Please send the items to the address listed above.
- Please make sure you obtain a tracking number for your package.
Remember, any items you return will be sold again, so we ask they are in top notch condition when we receive them.
- You have 21 days to make any returns after you receive the items.
- All merchandise must be return new, without any signs of use.
- All refunds will be returned in the same form of payment the original purchase was made with. We will reimburse to the same credit card or issue a check if you paid with Money Order.
- We don't reimburse shipping charges.
- We have a 10% re-stocking fee charge for all items returned.
Please call us at 1.424-254-3110 or write to us at firstname.lastname@example.org